Return & Refund Policy
- Eligibility for Returns:
- Returns are accepted within 7 days from the date of delivery for products that are damaged, defective, or incorrect. Perishable items such as juices and certain supplements may not be eligible unless damaged during shipping.
- Conditions:
- Products must be unused, unopened, and in original packaging.
- Any tampering, broken seals, or signs of use will void the return.
- Photographic evidence of the defect or damage may be required.
- Refund Process:
- Once the returned product is received and inspected, the refund will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable unless the return is due to an error on our part.
- Exchange:
- Exchanges for defective or incorrect products can be requested within 7 days of delivery.
- Replacement products will be shipped free of additional charges wherever applicable.
- Non-Returnable Items:
- Opened or partially used consumables
- Expired products
- Customized or special-order items
- How to Request a Return or Refund:
- Contact customer support via email with your order details, reason for return, and photos of the product (if applicable).
- Customer Support:
- For any queries regarding returns, refunds, or exchanges, reach out to customer support at keshavmayurveda@gmail.com.